- Using Paprika
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- Support and Training
A cross-platform integrated finance solution developed in the UK
Paprika software is a traditional client/server solution built around an Oracle or SQL Server database. Paprika works across IT platforms (PCs and Macs), and implementation and training are delivered according to the roles and responsibilities of the organisation. Ongoing help desk support is geared towards users individual needs.
The product is written using a robust proprietary tool, and we have access to a dedicated team of experienced developers who have been using the application for many years. Paprika is constantly evolving, and we have versions that can be delivered via the web and accessible modules for mobile devices.
Development, training and support for Paprika is UK based, with regional offices in the US, Australia, Spain and Italy, with an active User Group. Our post-sales service is fully scalable and we offer four packages of technical and helpdesk support according to the agency structure. We work with the customer to get the correct level of implementation at the outset to avoid unnecessary support costs.
Some of our clients use our hosting module, and this is delivered through a Citrix server environment. The browser version offers excellent functionality and this environment suits a number of clients that support overseas operations.
Many demonstrations to prospects take place remotely, and in this way potential customers can view the product in real time across a VPN. We support a Customer Wiki to release product information and share fixes with a wider audience.